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“From the moment I stepped foot into the IQ Laser Vision facility every step was wonderful from beginning to end. Initially I was scared and doubtful as one can imagine but as soon as I checked in to the front counter, the friendly faces that welcomed me ensured that I was in great hands. Dr. Lin and staff were very caring and to put it simply, just wonderful!”
B. Rodriguez “The staff was courteous, the clinic is clean, very organized, wait time was minimal – simply great service!” “My experience was great, I love the technology, the explanation was simple, easy and fast procedure. Thank you Kelly for the explanation. Thank you Dr. Lin for the procedure.” “Everything runs smoothly, and is well organized. They see patients on time and they know what they are doing.” “Very professional, very courteous, very clean and comfortable environment. The doctor is very, very nice.” “Everyone was very friendly, helpful, and professional. Also the facility is very clean and comfortable.” “The experience was nerve-racking at first, but honestly, during the procedure it was completely painless. It was literally about 15 minutes of surgery where time flew by in a flash. Despite the fact I had to come back a few more times, the experience was outstanding. Dr. Lin and his team are amazing, they are all very kind and helpful. Thank you Dr. Lin, 20/20 vision and no glasses!” “I felt very welcomed and cared for by the staff. I was a little scared but there was absolutely nothing to worry about. Recovery time took much less time than expected. Thanks Dr. Lin.” “I thought the process is very organized. The visual aids and info regarding various surgical options are well presented; office staff is professional, courteous, and friendly. Everybody is trained very well and I’m definitely recommending IQ to my friends and family.” “The process was fast and easy. Price was very affordable. The answers to whatever questions that I had helped me get rid of whatever hesitation I had.” “Dr. Lin is gentle; all staffs are nice, and all the information provided was enough. The office is clean and special, and has a CareCredit program so patients can afford to pay each month.” “We had a great consultation with Christine. The procedure was great and everything went well. I really appreciate Dr. Lin’s great work.” “Lovely. Everyone is extremely nice and helpful. Great atmosphere!” “Every individual in the office was very professional, patient, and nice. The office was also very clean. Overall, I am very happy with my results and will refer other people.” “IQ has quality and experience. The staff was courteous and explains all details of the procedure step by step. Overall, I am very happy. Keep up the good work.” “The ability to see immediately after the procedure was so rewarding. I’m very thankful for Dr. Lin’s help in correcting my vision.” “Very fast and clean and everyone was very professional and caring. Everyone took their time to explain everything to me. Excellent job, exceeded my expectations!” “I love the friendly atmosphere. IQ works quickly and I didn’t have to wait long for service.” “Unbelievable experience—it was not as bad as I expected. I will definitely recommend Dr. Lin for LASIK procedures.” “IQ has quick attending, patient employees that answer all questions, everyone is friendly and nice and makes you feel really comfortable.” “Everyone was very professional and made me comfortable through the entire process.” “Dr. Robert Lin and his staff was a pleasure to work with. I had no complications after the surgery and my vision is very good the day after surgery. Thank you very much, I am pleased with the entire experience.” “The staff was very friendly. I like how the doctor would call me after my procedure to make sure everything’s okay.” “Wonderful experience! Staff was wonderful as well, and Dr. Lin was fantastic! I will definitely recommend all my friends to Dr. Lin.” “Everyone here is so nice and really takes care of you! Dr. Lin was awesome and really knows what he is doing and cares. I love this place.” “I no longer have to be bothered by my dry eyes, no more annoying contacts, great learning experience. I can’t wait to tell others about my great experience and new found vision! Thank you Dr. Lin and all staff at IQ Laser Vision!” “I’m very happy with everything, especially the doctor and staff. Professional office and the best one I ever had. I couldn’t have asked for more. I am very much appreciative.” “Every employee at IQ was very friendly. The environment in general felt very comfortable and made me very confident for the procedure.” “All the staff was friendly and explained what I needed to the know at the procedure which made me feel very comfortable.” “So far everything has been awesome. Staff and doctor have been a pleasure dealing with. Oscar is an excellent technician.” “It is a miracle. Actually my eyes were so bad, but Dr. Lin checked my eyes continually. Then he made it so that I can see everything without contact lenses. I thank you, Dr. Lin!” “Excellent, professional customer service, knowledgeable staff, and attentive doctor. Great preparation procedure before the LASIK procedure.” “I had a great experience with a great staff. I had a wonderful experience here and I will be more than happy for my friends and family to come here.” “A very friendly and caring environment. I would recommend IQ with everyone I know who wants to do LASIK.” “Very professional staff, clean, relaxing environment, and well trained and great communicating skills (no language barrier) among staff.” “I have a great experience here, everyone here is so friendly and helpful. Also, thanks to Oscar, I wasn’t scared of the procedure.” “I went to another place before coming here. I chose Laser IQ, mainly for the friendly staff who made me feel very comfortable with this big decision to have surgery.” “From the moment I stepped in for the initial consultation I felt at ease. The knowledge and friendliness of the staff is unmatched (and I went to two other clinics before IQ). Dr. Lin is an angel. His calm demeanor puts you at ease. His knowledge and background lets you know you’re in good hands. As for the surgery itself the discomfort was minimal and after sleep had subsided. I got home and noticed I could see the laces on my friend’s shoes. The day after, I have 20/20 in left and 20/25 in right, and that’s less than or equal to 17 hours after the procedure. I am so grateful to Dr. Lin and his office. There truly are not enough words.” “I was very nervous about this procedure – it’s my eyes! But Belinda, then Dr. Lin personally called me and allayed all my fears. Day of the surgery, Dr. Lin came to talk to me again about any concerns which helped even more. Also all the tests were done prior and Oscar’s know how made my ready for the procedure! Everyone was amazing – from the front desk staff up to the doctors! I would definitely recommend IQ to my friends!” “I admire the thoroughness and professionalism of the facility and staff. All eventualities have clearly been thought of and prepared for. Graciousness throughout! Stellar facility all around.” “I had a pleasant experience with IQ. Dr. Lin’s professional manner assured me that he was the eye surgeon for my eyes. The staff was courteous and helpful. A special thanks to Kelly for her patient counseling.” “I didn’t realize how much went into ensuring that the absolute best outcome would be achieved. Each check and recheck station made it extremely more comfortable and confident of the procedure. The system of check stations were very organized and carried extremely well.” “Incredibly attentive and thorough. Professional and yet very personable. I was explained in detail everything that was to be done… before, during, and after. Ning, Edward, Oscar, Dr. Lin and the entire staff made me comfortable and confident in having a procedure that is very critical to one’s everyday existence! Thank you!” “It was great. Becky was helping me a lot. I was so worried about my health and my finances… but when I came to IQ’s office, I felt like I was home.” “IQ has a friendly staff. I was very anxious on the procedure day. Everyone in Dr. Lin’s office told me it’s going to be okay. The actual procedure only took about ten minutes, and it was painless.” “The entire experience was great from beginning to end. I always felt like the entire staff treated me like they cared and not just another chart.” “My experience with IQ was great. I was scared and nervous when I first arrived, but Oscar eased my worries. By the time I got the surgery I was ready. The staff and Dr. Lin were so helpful. My experience here was great. I’m definitely going to refer my family and friends.” “No pain at all, the result was almost instant. I’m really happy with the outcome. I would recommend anyone to Dr. Lin. Professional with great care.” “Generally positive atmosphere and experience. The office seemed to be very efficient and I didn’t have to wait very long. Doctors were very friendly and helpful and so was Belinda.” “Since day one I felt more than just a customer but welcomed, Kelly and Dr. Nguyen has made my visits awesome! There’s a young lady in the front office, she’s truly an access to you! Ning is truly one of a kind!” “Outstanding. I can’t say enough about the courtesy and professionalism of the entire staff. You have developed a team of caring people that you should be proud of. Every individual I met or talked to was courteous and professional.” “Very unique experience. I was scared but was lovingly assured. Very kind personnel. Doctor was great! Happy with results.” “I felt very nervous and anxious but Dr. Lin and his staff did all they could to help ease my mind. I didn’t believe how much better my vision could be after just one day but it was amazing.” “Everybody from the front desk to the counselor, the technicians and the doctor were very courteous and friendly. I always felt I trusted my eyes to the right people.” “Everyone was very informative and attentive, especially Melissa and Oscar. They answered all my questions and made me feel very comfortable.” “Very comfortable and confident with Dr. Lin and his long and good experience in this field.” “A pleasant experience from beginning to end; very responsive and professional staff. City of Industry was a far drive for me – but well worth it. Thank you for correcting my vision.” “I had a very good experience with IQ Vision. Staff are very friendly and also Dr. Lin. He did a very good job. Thank you so much!” “Everyone was especially friendly and helpful. Great experience – been to two other places and mainly received a high pressure sales pitch from both. The atmosphere here was completely different! Excellent service!” “I was impressed with the kind, caring, and professional staff. Everyone welcomed any questions or concerns that I had. Thank you Oscar and Dr. Lin.” “Great and friendly trained staff. The facility is clean and nicely decorated. State of the art equipment. Everything is perfect.” “Your patient follow up service is exceptional! Your staff personnel are professional as well as personable. Thank you for being so accommodating!” “Melissa was very helpful and the staff was very accommodating. I really appreciated Melissa’s help and also am grateful for the spare eyeglasses provided for me.” “Dr. Lin is an excellent doctor that I have never found. Most staffs are really professional and careful to the patient. They always explain to me every procedure before start. I really like this office. I will refer my friends to this office if they want to have LASIK done!” “I like the customer service. Everyone seems very helpful and friendly. Dr. Lin is very nice and gives me a lot of attention.” “IQ was professional and well organized. There was relatively no waiting time. I was impressed with the entire staff. Melissa was very thorough with her explanations. Her phone calls were helpful as well. On the follow up day, Tom was excellent. He asked a lot of questions and made me feel more comfortable…good bedside manner. The front desk was accommodating. Dr. Lin was very knowledgeable and professional.” “Dr. Lin was very professional and made me feel comfortable and confident he would be able to improve my vision.” “On a scale of 1 to 10, my experience was an 11. The surgery went well and Dr. Lin did a wonderful job with his surgical performance as well as putting me at ease during the procedure. Everything was great, including the staff! They were very accommodating and efficient. There was no lack of assistance.” “It was a good experience. With everyone being so friendly and helpful it’s hard to be unhappy. Thanks to everyone, I was more relaxed. Keep up the good work.” “Wonderful! Especially Dr. Kwok (always with a smile) and Dr. Lin personally shake hand with the patient right before the procedure actually helps.” “One of the most professional and welcoming experiences I’ve ever had. Jarrod Bradley and Belinda were spectacular and a pleasure to work with to schedule the procedure.” “Dr. Lin is exceptional - successful, humble man. His staff is outstanding – very personable and friendly.” “Very friendly and informative staff. Dr. Lin is very knowledgeable and provided a comfortable surgery experience.” “From the first call I made the person that answered the call was very nice and very accommodating. It just carried out through the whole process. Everybody was friendly. I especially like the optometrist. Every time I saw him he always put me at ease.” “I had a wonderful experience here at IQ Laser Vision Center from the consultation to the actual procedure day. It was really great. Everything, every step of the way was wonderful.” “Everyone was very kind, caring, and professional. I found the whole procedure to be very efficient as well. An overall positive experience.” “All positive, courteous, and knowledgeable are key positives. I have recommended this to others. I appreciate the information shared during the process about what will happen and why things happen.” “Everyone was very friendly and professional. The procedure is well organized and efficient. It was not as scary as I thought it would be! I felt like I was in very good hands with Dr. Lin.” “Very good – everyone was great and helpful, all questions were answered. Ed was great as well. Everyone cared about how I was feeling and made it easier to have the surgery done. I’m so happy I did it! Thanks!” “Relaxed atmosphere, personable, thorough knowledge from consultation to procedure and after procedure was not a hospital waiting room feel. The staff and Dr. Lin have displayed all the hype built around the laser center.” “People working there are very nice and dedicated. Give me a warm welcome. I would love to have Dr. Robert Lin to be LASIK doctor. I will do the best to recommend my family members and friends to Dr. Lin!” “Very friendly staff, great care provided and very thorough through the entire process. Produced a very pleasant experience. Everyone was very helpful and I was treated with great care. Thank you IQ!” “Everyone was friendly and professional. I had a wonderful experience with IQ. Dr. Lin was so nice, friendly, and wonderful. He really cares for his patients. Everything was perfect!” “It was a very comfortable experience. The whole procedure was very fast and professional. All the staff were very kind and treated me well.” |
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